• Briefly highlight how the initiative contributed to the overall success of the organization and how these are measured, monitored and communicated (could be a part of initiatives relating to any other award)
• Briefly list the challenges faced where the innovation was deployed and the quantum of success achieved
• Highlight the keys of your success and the reasons why you believe your bank is the Technology Bank of the year. Highlight the IT security processes, practices and competencies and disaster recovery plan.
• Highlight areas of use of IT for process, performance improvement and improvement in service delivery.

• Briefly explain the online banking vision and strategy that makes it competitive
• Briefly highlight the use of online banking technology and products, online banking services, business and management practices, security and customer friendliness for both retail and corporate segments.
• Briefly explain the change management, communication strategies used for maximizing the customer reach through online banking and minimizing hurdles and quote details of initial systems and process development
• Briefly explain the strategies used for minimizing the hurdles and maximizing the customer reach through online, mobile and phone banking.
• Provide details (customer base, value and volume of transactions, growth over previous year) for different payment form factors for eg. debit-credit-prepaid cards, ATM, RTGS, NEFT, mobile payments, online, phone banking, etc

• Briefly explain the Business Intelligence initiative that have been implemented during the past 12 months
• Brief explanation of the benefits accrued by the organization from the implementation of the said IT initiative and enhancements in quality of process
• Briefly explain how the strategic use of technology has improved communications between the business partners involved, delivered cost benefits, improved internal processes, enhanced customer service (where applicable) and helped develop opportunities of future business success for all parties participating in the project.

• Briefly explain the steps undertaken to strengthen relationships with its customers in the area of retail, corporate, rural banking (could be for any one or multiple customer segment)
• Provide statistical evidence to prove that improved CRM techniques resulted in increased customer base or loyalty
• Briefly highlight how CRM initiatives are measured, monitored and communicated.

• Briefly explain the steps undertaken to strengthen risk framework in the last year
• Provide details about risks identified and steps taken to mitigate the same as well as situations from the past year where these initiatives brought about a tangible benefit in monetary, reputation and compliance requirements.

• Briefly describe the knowledge management technologies used for internal knowledge sharing?
• What are the different technologies used for training by the bank, briefly highlight the features of the online training modules.
• Briefly highlight how training initiatives are measured, monitored and communicated.

• Briefly describe technology initiatives to increase financial inclusion? Please provide a brief description of the customer enrolment and transaction process flow.
• Provide details about no-frills accounts, growth over previous year, active no-frills accounts, number of business correspondents (BCs), growth over previous year, delivery channels and Self Help Group (SHG) training and development programs.