CONFERENCE AGENDA** | TUESDAY, FEBRUARY 16, 2016
|08:30 - 09:30||Registration of Delegates, Speakers & Partners & Welcome Tea/Coffee|
|09:30 - 10:05||INAUGURAL CEREMONY, WELCOME & KEYNOTE ADDRESSES|
|09:30 - 09:40||Welcome Address
Ashwani Kumar, Chairman, Indian Banks' Association (IBA) & CMD, Dena Bank
|09:40 - 10:00||KEYNOTE ADDRESS
Padmashree T. V. Mohandas Pai, Chairman, Manipal Global Education
|10:00 - 10:05||Vote of Thanks|
|10:05 - 11:15||PANEL DISCUSSION # 1 : Payment Banks, Mobile Wallets, Small Finance Banks, Fintechs: How are banks gearing up to meet the new competitive dynamics?|
Theme: How will banks respond to the entry of new innovators in the industry which will largely rely on technology to differentiate
Context: With the advent of Mobile wallets, UPI, Small Finance Banks and Payment banks the banking landscape is going to change significantly. There will be a major churn in the industry with existing customer segments being threatened. The new entrants will use technology significantly to deliver new products and services and will not be hampered by legacy systems and processes. The stage is set for several technology led innovations to come into the market. This discussion will focus on what some of the innovations could be ? their impact and how banks will meet with these challenges ?
Chair: M. V. Nair, Chairman, CIBIL and former Chairman, Indian Banks' Association (IBA)
Moderator: Dheeraj Aneja, Director - National Payments Leader, EY
|11:15 - 11:30||TEA COFFEE BREAK|
|11:30 - 12:40||PANEL DISCUSSION # 2: How can banks learn from eCommerce and other technology led disruptive business models|
Theme: Companies in eCommerce, travel and hospitality have used public cloud, social media, digital technology very effectively to attract customers and banks can benefit immensely by learning from them.
Context: The e-space in India has exploded in the last 3 to 4 years and has been led by several innovative business models such as Amazon, Snapdeal, Flipkart, Food Panda, OLA, Uber and OYO offering a variety of products and services to the customer. The key differentiator has been the way in which customers have been engaged and their customer service approach by eCommerce players to drive their businesses. Whilst banks have used traditional techniques and then gone on to adopt electronic channels, there is much to learn from newer companies in the e-space. This discussion focuses on how banks can learn from eCommerce.
Chair: Deepak Ghaisas, Chairman, Gencoval Strategic Services
Moderator: Mahesh Makhija, Partner, EY
|12:40 - 13:30||NETWORKING LUNCHEON AND EXPO VISIT|
|13:30 - 14:30||PANEL DISCUSSION # 3 : Big data, Prescriptive, Predictive and Cognitive Analysis for improving customer service|
Theme: Investments in big data, data warehousing and analytics need to demonstrate how they will deliver direct benefits.
Context: Banks have invested significantly in data warehouses to gain business insight from the data. These investments have been significant and focused on the full range of data and business intelligence solutions. Whilst banks have used traditional business intelligence significantly and analytics in some shape and form, the benefits from analytics are yet to be seen. Banks will need to evaluate if they can transform from their data warehouses to data lakes and harness any advantages there of. Further with the awareness that data outside of formal business data can play a role, the combination of big data and formal data to deliver analytics to enhance customer service in the nature of predictive and prescriptive analytics is yet to be fully understood.
Chair: Prof. N L Sarda, Professor, Department of CSE, IIT - Bombay
Moderator: Jasjeet Singh, Director, EY
|14:30 - 15:40||PANEL DISCUSSION # 4 : Frauds & Forensics: Fighting Cybercrime in Banks|
Theme: Banks have yet to leverage technology for fraud and forensics effectively to fight white collar crime in these areas
Context: Whilst banks have made great headway in Cyber security and securing information technology assets, the areas of internal fraud prevention and management have still remained nascent. Banks are grappling with basic questions and issues such as which products and services to analyse for fraud detection, which fraud detection capabilities are needed to be put in place, what are the types of fraud detection techniques. The discipline of forensics is new to banks and they are in very early stages of how forensics can be made relevant to banks, with a specific focus on technology.
Chair: Dr. A. S. Ramasastri, Director, Institute for Development & Research in Banking Technology (IDRBT)
Moderator: Rajkumar Shriwastav, Director, EY
|15:40 - 15:55||TEA COFFEE BREAK|
|15:55 - 16:45||PANEL DISCUSSION # 5: Security issues and Operational Risks in Trade Finance & Cross Border Payments|
Theme: How can Banks apply technology to address security issues and operational risks in Trade Finance, Remittances and Cross Border Payments.
Context: In recent times Banks have been concerned about forex transactions, specially relating to Guarantees, Letters of credit, remittances, cross border payments. How can the security issues and operational risks in these areas can be addressed by technology.
Chair: Rajnish Kumar, Managing Director, State Bank of India
Moderator: Manish Jain, Director , EY
|16:45 - 16:50||Closing Remarks and Conference Wrap Up by M. V. Tanksale, Chief Executive, Indian Banks' Association (IBA)|
|16:50 - 17:25||Networking at Trade Show Floor|
IBA BANKING TECHNOLOGY AWARDS 2016 CEREMONY** | TUESDAY, FEBRUARY 16, 2016
|17:30 - 17:40||Welcome by Ashwani Kumar, Chairman, Indian Banks' Association|
|17:40 - 17:55||Brief Address by Nagaraj V Mylandla, Managing Director, Financial Software & Systems (P) Limited|
|17:55 - 18:45||IBA High Power Panel Discussion: Technology Inclusion: Priority for Indian Banking|
Moderated by: Abizer Diwanji, National Head, Financial Services, Ernst & Young
|18:45 - 18:55||Address by Jury Chairman, Padma Vibhushan, Dr. Raghunath Mashelkar|
|18:55 - 19:15||Keynote Address by Chief Guest Mr. H R Khan, Deputy Governor, Reserve Bank of India|
|19:15 - 19:20||Release of Ernst & Young Report|
|19:20 - 19:50||IBA BANKING TECHNOLOGY INNOVATION AWARDS CEREMONY|
|19:50 - 20:00||Wrap up & Vote of Thanks by M. V. Tanksale, Chief Executive, Indian Banks' Association (IBA)|
|20:00 Onwards||Networking Dinner|