08:30 - 09:30 Registration of Delegates, Speakers & Partners & Welcome Tea/Coffee
09:30 - 09:40 Welcome Address
Ashwani Kumar, Chairman, Indian Banks' Association (IBA) & CMD, Dena Bank
09:40 - 10:00 KEYNOTE ADDRESS
Padmashree T. V. Mohandas Pai, Chairman, Manipal Global Education
10:00 - 10:05 Vote of Thanks
10:05 - 11:15 PANEL DISCUSSION # 1 : Payment Banks, Mobile Wallets, Small Finance Banks, Fintechs: How are banks gearing up to meet the new competitive dynamics?
Theme: How will banks respond to the entry of new innovators in the industry which will largely rely on technology to differentiate

Context: With the advent of Mobile wallets, UPI, Small Finance Banks and Payment banks the banking landscape is going to change significantly. There will be a major churn in the industry with existing customer segments being threatened. The new entrants will use technology significantly to deliver new products and services and will not be hampered by legacy systems and processes. The stage is set for several technology led innovations to come into the market. This discussion will focus on what some of the innovations could be ? their impact and how banks will meet with these challenges ?

Chair: M. V. Nair, Chairman, CIBIL and former Chairman, Indian Banks' Association (IBA)
Moderator: Dheeraj Aneja, Director - National Payments Leader, EY
  • Mrutyunjay Mahapatra, Dy. M.D. & CIO, State Bank of India
  • Ajit Kumar Rath, Executive Director, Andhra Bank
  • Rajiv Anand, Group Executive - Retail Banking, Axis Bank
  • Lowell Campbell, Global Product Specialist - Digital Financial Services and Alternative Delivery, International Finance Corporation (IFC)
  • Suresh Rajagopalan, President - Software Products, FSS
  • Girish Butaney, Executive Director, Sales - BFSI, Telco & Media, SAS Institute (India)
  • Santanu Ghose, Director, HP
11:15 - 11:30 TEA COFFEE BREAK
11:30 - 12:40 PANEL DISCUSSION # 2: How can banks learn from eCommerce and other technology led disruptive business models
Theme: Companies in eCommerce, travel and hospitality have used public cloud, social media, digital technology very effectively to attract customers and banks can benefit immensely by learning from them.

Context: The e-space in India has exploded in the last 3 to 4 years and has been led by several innovative business models such as Amazon, Snapdeal, Flipkart, Food Panda, OLA, Uber and OYO offering a variety of products and services to the customer. The key differentiator has been the way in which customers have been engaged and their customer service approach by eCommerce players to drive their businesses. Whilst banks have used traditional techniques and then gone on to adopt electronic channels, there is much to learn from newer companies in the e-space. This discussion focuses on how banks can learn from eCommerce.

Chair: Deepak Ghaisas, Chairman, Gencoval Strategic Services
Moderator: Mahesh Makhija, Partner, EY
  • R. Kandaswamy, General Manager - IT, Union Bank of India
  • Munish Mittal, Group Head - IT & CIO, HDFC Bank
  • Himanshu Warudkar, Director - India Digital Office, Barclays Technology Centre
  • Jaideep Pawar, Head - Digital Payments, FSS
  • Arindam Mukherjee, Director - Banking & Financial Services, Cisco Systems
  • Srinivas Padmanabharao, Director, Product Marketing, Akamai Technologies
  • Chandramouli Kundagrami, Senior Industry Principal, Infosys Finacle
13:30 - 14:30 PANEL DISCUSSION # 3 : Big data, Prescriptive, Predictive and Cognitive Analysis for improving customer service
Theme: Investments in big data, data warehousing and analytics need to demonstrate how they will deliver direct benefits.

Context: Banks have invested significantly in data warehouses to gain business insight from the data. These investments have been significant and focused on the full range of data and business intelligence solutions. Whilst banks have used traditional business intelligence significantly and analytics in some shape and form, the benefits from analytics are yet to be seen. Banks will need to evaluate if they can transform from their data warehouses to data lakes and harness any advantages there of. Further with the awareness that data outside of formal business data can play a role, the combination of big data and formal data to deliver analytics to enhance customer service in the nature of predictive and prescriptive analytics is yet to be fully understood.

Chair: Prof. N L Sarda, Professor, Department of CSE, IIT - Bombay
Moderator: Jasjeet Singh, Director, EY
  • Dhananjay Arvind Tambe, Chief General Manager - IT Operations, State Bank of India
  • Abhijit Singh, GM - Head Retail Technology, ICICI Bank
  • Yusuf Roopawalla, Head Programme & Change Management, Standard Chartered Bank
  • Jason Zander, Corporate Vice President, Microsoft Azure
  • Stuart Ward, Director, Financial Services, Qlik Asia Pacific
  • Somnath Bhadury, Director - Solutions Engineering, Asia Pacific Japan, Informatica
14:30 - 15:40 PANEL DISCUSSION # 4 : Frauds & Forensics: Fighting Cybercrime in Banks
Theme: Banks have yet to leverage technology for fraud and forensics effectively to fight white collar crime in these areas

Context: Whilst banks have made great headway in Cyber security and securing information technology assets, the areas of internal fraud prevention and management have still remained nascent. Banks are grappling with basic questions and issues such as which products and services to analyse for fraud detection, which fraud detection capabilities are needed to be put in place, what are the types of fraud detection techniques. The discipline of forensics is new to banks and they are in very early stages of how forensics can be made relevant to banks, with a specific focus on technology.

Chair: Dr. A. S. Ramasastri, Director, Institute for Development & Research in Banking Technology (IDRBT)
Moderator: Rajkumar Shriwastav, Director, EY
  • Ashalatha Govind, General Manager & Group CISO, State Bank of India
  • Vikram Subrahmanyam, MD & Head- Operations & Technology, South Asia, Citibank
  • M A Khan, General Manager & CISO, IDBI Bank Ltd
  • Chris McAuley, Director, SAS Institute
  • Manish Tiwari, National (Information) Security Officer India, Microsoft
  • Kaustubh Deshmukh, Product Specialist Security Solutions, Cisco Systems
  • Vivek Chudgar, Senior Director - Security Consulting Services, APAC, Mandiant
  • Gregg Petersen, Regional Director, MEA and SAARC, Veeam Software
15:40 - 15:55 TEA COFFEE BREAK
15:55 - 16:45 PANEL DISCUSSION # 5: Security issues and Operational Risks in Trade Finance & Cross Border Payments
Theme: How can Banks apply technology to address security issues and operational risks in Trade Finance, Remittances and Cross Border Payments.

Context: In recent times Banks have been concerned about forex transactions, specially relating to Guarantees, Letters of credit, remittances, cross border payments. How can the security issues and operational risks in these areas can be addressed by technology.

Chair: Rajnish Kumar, Managing Director, State Bank of India
Moderator: Manish Jain, Director , EY
  • R Subramania Kumar, Executive Director, Indian Bank
  • Rakesh Sethi, Executive Director, Union Bank of India
  • S Ganesh Kumar, Chief General Manager, Reserve Bank of India
  • Patrick Kishore, Chief Operating Officer, Institute for Development & Research in Banking Technology (IDRBT)
16:45 - 16:50 Closing Remarks and Conference Wrap Up by M. V. Tanksale, Chief Executive, Indian Banks' Association (IBA)
16:50 - 17:25 Networking at Trade Show Floor


17:30 - 17:40 Welcome by Ashwani Kumar, Chairman, Indian Banks' Association
17:40 - 17:55 Brief Address by Nagaraj V Mylandla, Managing Director, Financial Software & Systems (P) Limited
17:55 - 18:45 IBA High Power Panel Discussion: Technology Inclusion: Priority for Indian Banking
Moderated by: Abizer Diwanji, National Head, Financial Services, Ernst & Young
CEO Panelists
  • Ashwani Kumar, Chairman, IBA & CMD, Dena Bank
  • Arundhati Bhattacharya, Dy. Chairperson, IBA & Chairperson, State Bank of India
  • Arun Tiwari, Chairman and Managing Director, Union Bank of India
  • S. Muhnot, Chairman and Managing Director, Bank of Maharashtra
  • Kishor Kharat, Managing Director & CEO, IDBI Bank
18:45 - 18:55 Address by Jury Chairman, Padma Vibhushan, Dr. Raghunath Mashelkar
18:55 - 19:15 Keynote Address by Chief Guest Mr. H R Khan, Deputy Governor, Reserve Bank of India
19:15 - 19:20 Release of Ernst & Young Report
19:50 - 20:00 Wrap up & Vote of Thanks by M. V. Tanksale, Chief Executive, Indian Banks' Association (IBA)
20:00 Onwards Networking Dinner

** Conference Program/ Awards Ceremony, Speakers and Panelists names and their timings/slots are subject to changes and replacements
* Invited

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