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AWARDS NOMINATION FORM

DEADLINE FOR SUBMISSION TILL January 10, 2012


Important dates to remember:
- Entry deadline: January 10, 2012
- Deadline for Queries/ clarifications: December 30, 2011
- Awards Reception & Presentation: February, 2012


Tick the appropriate category for which you wish to apply:
Best Technology Bank of the Year Best Online Bank
Best Use of Business Intelligence Best Customer Initiative
Best Risk Management and Security Initiative Best use of Technology in Training & eLearning Initiative
Best Financial Inclusion Initiative Best Use of Mobility Technology in Banking

Note: Each category will have seperate awards for Public, Private and Co-operative sectors

Nominate:

Name of Individual*
Name of Bank* Type of Bank
Contact Name* Designation*
Bank Address*
City Pin
Telephone* E-mail*
Chief Executive*
Chief Information Officer*

*The designation should be General Manager, Information Technology or equivalent profile / rank in the bank

Asset Size:
Less than INR 750 Crores INR 750 - 10000 Crores INR 10000-50000 Crores
INR 50000-100000 Crores More than INR 100000 Crores

Total # of Staff:
Less than 500 500 - 5000 5000 - 50000
50000 - 100000 More than 100000

Percentage of Rural Branches:
More than 90% Between 80 and 90% Between 70 and 80%
Between 60 and 70% Less than 60%

Cost of the project (only applicable in case of Technology Bank of the Year):
Less than 20 lakhs INR 20-50 lakhs INR 50 lakhs - 1 Crore
INR 1-2 Crores More than INR 2 Crores

Number of projects (only applicable in case of Technology Bank of the Year):
More than 4 4 3 2 Less than 2

End Date of Project:
Between April and June '10 Between July and Sep '10 Between Oct and Dec '10
Between Jan and March '11 Ongoing

Participants have to provide a write up on the strategic objectives of the project and the revenue enhancement as a result of the initiative for each category of awards. (restricted to 180 words)

  • Briefly highlight how the IT initiative contributed to the overall success of the organization and how these are measured, monitored and communicated (could be a part of initiatives relating to any other award).
  • Highlight areas of use of IT for processes, performance improvement and improvement in service delivery (specify time or monetary benefits as TAT improvement or amount).
  • Highlight IT innovation implemented by the bank, and the reasons why you believe your bank is the Technology Bank of the year. Highlight the IT security processes, practices and competencies and disaster recovery plan.
  • Please provide details of alternate channels put in place by the bank and business details as per the following table

Channel Total number of customers registered as on Dec 31, 2010 Total number of customers registered as on Dec 31, 2011 Average daily number of all service transactions (calendar year 2010) Average daily number of all service transactions (calendar year 2011) Average daily number of fund transfer transactions (calendar year 2010) Average daily number of fund transfer transactions (calendar year 2011) Average daily value of Fund transfers (calendar year 2010) (Rs.Cr) 'Average daily value of Fund transfers (calendar year 2011) (Rs.Cr)
Branch Banking
Online banking
Mobile banking
Phone banking
ATMs (customers having debit cards)
Please provide 180 words description for your nomination for Technology Bank of the Year

Parameters to keep in mind: Internal Productivity Benefit Analysis, Customer Benefit Analysis, Process Efficiency, Overall Improvement
  • Briefly explain the online banking vision and strategy that makes it competitive
  • Briefly highlight the online product suite and services available, security features and customer friendliness.
  • Briefly explain the change management, communication strategies used for maximizing the customer reach through online banking.
  • Briefly explain the strategies used for minimizing the hurdles and maximizing the customer reach through online banking. Highlight customer feedback and response.
  • Please provide details for online banking as per the following table
Number of customers registered for Online banking as on Dec 31, 2010 Number of customers registered for online banking as on Dec 31, 2011 Average daily number of online funds transfer (calendar year 2010) Average daily number of online funds transfer (calendar year 2011) Average daily value of online funds transfer (Rs. Cr) (calendar year 2010) Average daily value of online funds transfer (Rs. Cr) (calendar year 2011)
Please provide 180 words description for your nomination for Best Online Bank

Parameters to keep in mind: Customer Benefit Analysis, New Products, Overall Improvement
  • Briefly explain the Business Intelligence initiative that has been implemented during the past 12 months
  • Brief explanation of the benefits accrued by the organization from the implementation of the said IT initiative and enhancements in quality of process
  • Briefly highlight the team size, skills and strengths of the business intelligence team.
  • Briefly explain how business intelligence has helped in improved use of information, delivered cost benefits (time or monetary terms – specify TAT improvements or amounts), improved internal processes (specify TAT improvement), enhanced customer service (where applicable) and helped develop opportunities (cross-sell and increased share of wallet).
  • Briefly highlight the increase in number of cross-sell, and products per customer after introduction of business intelligent solution.
  • Briefly highlight the use fraud mitigation solutions.
Please provide 180 words description for your nomination for Best Use of Business Intelligence

Parameters to keep in mind: Internal Productivity Benefit Analysis, Process Efficiency, Overall Improvement
  • Briefly explain the steps undertaken to strengthen relationships with its customers in the area of retail, corporate, rural banking (could be for any one or multiple customer segment).
  • Provide statistical evidence to prove that improved CRM techniques resulted in increased customer base or loyalty.
  • Briefly highlight how CRM initiatives are measured, monitored and communicated
  • Highlight different channels used for servicing customers (specify number of customers registered and average monthly number of transactions serviced through each channel)

Channel Total customers as on Dec 31, 2010 Total customers as on Dec 31, 2011 Average daily number of requests serviced (for calendar year 2010) Average daily number of requests serviced (for calendar year 2011)
Branch Banking
Online banking
Mobile banking
Phone banking
Please provide 180 words description for your nomination for Best Customer Initiative

Parameters to keep in mind: Internal Productivity Benefit Analysis, Customer Benefit Analysis, New Products, Overall Improvement
  • Briefly explain the steps undertaken to strengthen risk framework in the last year.
  • Highlight IT security risks faced and steps taken to mitigate it. Also point out proactive steps taken to identify and mitigate security threats.
  • Provide details about risks identified and steps taken to mitigate the same as well as situations from the past year where these initiatives brought about a tangible benefit in monetary, reputation and compliance requirements.
Please provide 180 words description for your nomination for Best Risk Management Initiative

Parameters to keep in mind: Internal Productivity Benefit Analysis, Overall Improvement
  • Briefly describe the knowledge management technologies used for internal knowledge sharing.
  • Briefly describe how training and e-learning is leveraged for better efficiency across the organization.
  • Briefly highlight the features of the online training module.
  • Briefly highlight workflow improvements and internal efficiency improvements.
  • Briefly highlight how training initiatives are measured, monitored and communicated. (specify employee strength, manhours of training delivered)
Please provide 180 words description for your nomination for Best use of Technology in Training & eLearning Initiative

Parameters to keep in mind: Internal Productivity Benefit Analysis, Process Efficiency, Overall Improvement
  • Briefly describe technology initiatives and business models to increase financial inclusion? Please provide a brief description of the customer enrolment and transaction process flow.
  • Briefly highlight channel development initiatives like training programs for BCs and SHGs, RUDSETIs etc. (please provide statistical support for initiatives)
  • Provide business details of financial inclusion initiatives as per following table

No-frill accounts as on Dec 31, 2010 No-frill accounts as on Dec 31, 2011 Active* no-frill account as on Dec 31, 2010 Active* no-frill account as on Dec 31, 2011 Total outstanding balance of No-frill account as on Dec 31, 2010 Total outstanding balance of No-frill account as on Dec 31, 2011 Overdraft and Credit provided to No-frill account customers as on Dec 31, 2010 Overdraft and Credit provided to No-frill account customers as on Dec 31, 2011
*Active accounts – at least 4 transactions in the last 12 months.

No of Kissan Credit Cards (KCC) accounts as on Dec 31, 2010 No of Kissan Credit Cards (KCC) accounts as on Dec 31, 2011 Outstanding Credit balance of KCC cards as on Dec 31, 2010 Outstanding Credit balance of KCC cards as on Dec 31, 2011


Number of BC and BC agents as on Dec 31, 2010 Number of BC and BC agents as on Dec 31, 2011 Number of SHGs as on Dec 31, 2010 Number of SHGs as on Dec 31, 2011 SHG Savings outstanding as on Dec 31, 2010 SHG Savings outstanding as on Dec 31, 2011 SHG Credit outstanding as on Dec 31, 2010 SHG Credit outstanding as on Dec 31, 2011
Please provide 180 words description for your nomination for Best Financial Inclusion Initiative

Parameters to keep in mind: Customer Benefit Analysis, New Products
  • Briefly describe the use of mobile technology initiatives undertaken by the bank. Please provide a brief description of the services available, customer enrolment and transaction process flow
  • Briefly highlight the initiatives used to motivate customer adoption of mobile banking and feedback received.
  • Please provide business data for mobile banking as per the following table

Total customers registered for mobile banking as on Dec 31, 2010 Total customers registered for mobile banking as on Dec 31, 2011 Average daily number of alerts sent/ pushed by bank (Calendar year Jan 1-Dec 31, 2011) Average daily number of service requests received from customers (Calendar year Jan 1-Dec 31, 2011) Average daily number of fund transfer transactions (Calendar year Jan 1-Dec 31, 2011) Average daily value of fund transfer transactions (Rs.Cr) (Calendar year Jan 1-Dec 31, 2011)
Please provide 180 words description for your nomination for Best Use of Mobility Technology in Banking

Parameters to keep in mind: Customer Benefit Analysis, New Products

The person listed as the contact will receive an e-mail verifying the receipt of your application. If you have any additional questions, please e-mail them to sharmila@mptfci.com or call on +91 99 8758 8439

Procedure

Who can participate:
  • All members registered with IBA and operating in India
  • Entries in more than one category are encouraged
  • Banks can nominate themselves, or can be nominated by a third party

Rules & Regulations:
  • Award Entry Form must be submitted online.
  • Please submit a fresh form for each category.
  • Each entry should include answers to all the questions and ONLY one supporting material (if necessary) can be emailed to sharmila@mptfci.com along with the entry forms submitted online.
  • Each category contains multiple questions. Each entry must answer all questions listed.
  • All entries will be treated as confidential, but organizers reserves the right to publish positive extracts from winning entries
  • Only one nomination per category would be accepted from each bank. In the event of more than one nomination from a particular bank being received for the same award category, the both nominations would be considered void and would not be considered for the purpose of evaluation.
  • The verdict of the judging panel is final. The moderator of the judging panel reserves the right to cast any deciding vote should the need arise
  • The entry deadline is January 10, 2012. The contact person listed on the Entry Form will be contacted upon receipt of your entry.
  • For any queries with regards to the awards please contact Ms. Sharmila Pandey Tripathi on +91 22 4015 2136 or email at Sharmila@mptfci.com




Organized by Knowledge Partner